The terms and conditions described in this policy apply to all products purchased from our online shop in Greece through the website www.toalfavitarisou.gr.

Receipt of defective product: If you noticed any construction defect in the product you purchased that is not due to misuse, you can send it by courier to the address of Megalou Alexandrou 103 Polykastron PC 61200 or return it to us in person, so that we can send it to the manufacturer to find out if it is indeed a manufacturing defect, in case of approval, we replace it for free and immediately.

Receipt of incorrect code / product: In case a product code different from the one you ordered was sent to you because our fault and only, then we send you the correct one and we cover the entire shipping cost. However, if you received the right product, but you want to replace it with another, then you will be charged the shipping costs.

To return the products there must:

Be the receipt of purchase upon return of the product and the product has not been damaged as it was opened from the package, because otherwise you lose the right of undue withdrawal and the right of return due to receipt of incorrect code and within 10 days of their receipt. The right of withdrawal may not be exercised for goods manufactured according to the specific specifications of the consumer or clearly individualised for the specific consumer.

Except for the rights provided by the return policy, all rights applicable to consumers are recognised in each case under the applicable provisions and laws relating to the contract of sale, as well as any right arising in connection to the warranty terms of the products.